baji liv Privacy Policy

1. Introduction and Applicability

baji liv places the highest importance on the personal privacy of its users. This Privacy Policy ("Policy") applies to baji liv's website, mobile application and all related services. By creating an account, logging in or using any service on the baji liv platform, you agree to all the terms of this Policy.

This Policy is primarily prepared for users in Bangladesh and has been drafted in line with applicable Bangladeshi laws and data protection regulations. To learn the full terms governing your use of the service, please read the Terms and Conditions page.

2. Data Collection

baji liv collects user information in several ways. The types of information collected are listed below by category.

2.1 Information You Provide Directly

Information you provide when registering an account and using the service:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Address details
• Payment information (such as bKash, Nagad, Rocket account numbers or bank account details)
• Selfie or photo (when required for identity verification)

2.2 Automatically Collected Information

When you use baji liv, certain technical information is collected automatically:

• IP address and device information
• Browser type and version
• Operating system information
• Date and time of site access
• Page view history and click patterns
• Session duration and activity logs

2.3 Transaction Information

Information generated when carrying out financial activities on the platform:

• Deposit and withdrawal history
• Betting and gaming activity records
• Bonus and promotion usage details
• Transaction amounts and dates

3. Purpose of Data Use

baji liv uses collected information only for legitimate purposes. Each purpose is clearly described below:

1. Account Management: Verifying user identity, creating and managing accounts, and ensuring login security.
2. Processing Financial Transactions: Completing deposits, withdrawals and bonus payments correctly.
3. Service Improvement: Analysing user experience to improve the platform's performance.
4. Security: Preventing fraud, money laundering and unauthorised access.
5. Customer Support: Resolving your complaints and questions via live chat or email.
6. Legal Compliance: Retaining information necessary to comply with applicable laws and regulations.
7. Personalised Experience: Presenting relevant content and offers based on your preferences and usage patterns.

4. Cookies and Tracking

The baji liv website uses cookies and similar technologies. A cookie is a small data file stored in your browser that helps improve the site's functionality.

4.1 Types of Cookies

• Essential Cookies: Required to keep your login session active and maintain security — disabling these will prevent the site from working properly.
• Functional Cookies: Remember your language preference, theme settings and other personalisation information.
• Analytics Cookies: Collect statistics such as which pages are visited most and how long is spent on them, helping to improve the service.

4.2 Cookie Control

You can disable cookies from your browser settings. However, disabling essential cookies may limit certain features or prevent them from working correctly.

5. Sharing Data with Third Parties

baji liv may share information with third parties in specific and limited circumstances. These circumstances are described below:

5.1 Service Provider Partners

baji liv works with certain third-party service providers for payment processing, identity verification, gaming software and technical infrastructure. These partners are given only the information needed to perform their services and may not use that information for any other purpose.

5.2 Legal Requirements

In the case of a court order, lawful investigation or legal obligation, baji liv is required to provide the relevant authorities with the necessary information.

5.3 Business Transfers

If ownership of baji liv's business changes for any reason, user information may be transferred to the new owner. Users will be notified in advance in such cases.

6. Data Security Measures

baji liv maintains multiple layers of security to protect your personal and financial information.

6.1 Technical Security

• SSL Encryption: All data transfers on the site are encrypted using the SSL protocol.
• Data Encryption: Stored sensitive data (such as passwords and payment information) is secured with strong encryption algorithms.
• Firewall and Intrusion Detection: Advanced firewalls and intrusion detection systems are used to block unauthorised access.
• OTP Verification: Two-factor OTP-based verification is in place for logins and important transactions.

6.2 Administrative Security

• Only authorised staff have access to user information.
• Regular security audits and tests are conducted.
• Staff receive regular training on data privacy and security.

6.3 User Responsibilities

Your role in data security is also important. Do not share your account password with anyone, use a strong password, and contact customer support immediately if you notice any suspicious activity.

7. Data Retention Period

baji liv retains information for as long as necessary to fulfil the relevant purpose. Retention periods depend on the type of information and legal requirements:

• Account Information: Retained in full while the account is active and kept for a specified period after closure in accordance with legal obligations.
• Transaction Records: Retained for an extended period due to financial audit and legal requirements.
• Technical Logs: Retained for a limited period for security analysis.
• Cookie Data: Retention period is determined by the type of cookie, generally ranging from a few days to a few months.

Once the retention period ends, baji liv deletes or anonymises the information using secure methods.

8. Your Rights

As a baji liv user, you have certain fundamental rights regarding your personal information. These rights are detailed below:

8.1 Right to Access

You may request to know what information baji liv holds about you. You will be informed within a reasonable time of receiving the request.

8.2 Right to Correction

If any information held about you is incorrect or incomplete, you may request a correction. Many details can be updated directly from the account profile settings.

8.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

You may request at any time to stop receiving promotional emails or messages from baji liv. This can be done through account settings or via customer support.

To learn more about responsible gaming and your rights regarding account management, please read the Responsible Gaming page.

9. Protection of Minors

baji liv is strictly for persons aged 21 and above. No person under the age of 21 may create an account or use the services on baji liv.

baji liv has age verification in place during account registration. If an account holder is confirmed to be under 21, their account will be closed immediately and the related information will be deleted.

10. Policy Changes

baji liv may amend or update this Privacy Policy from time to time. For significant changes, users will be notified via their registered email or through a notice on the platform.

Continued use of the site after the date of a change will be considered acceptance of the updated Policy. We therefore recommend reviewing this page regularly.

To learn about our general terms of use alongside this Policy, visit the Terms and Conditions page.

11. Contact

If you have any questions, complaints or requests regarding this Privacy Policy, please contact the baji liv customer support team. Our support team is available seven days a week, twenty-four hours a day in both Bengali and English.

For answers to general questions beyond privacy matters, you can also visit our FAQ section.